December 27, 2021
3:25-4:10PM Eastern (12:25-1:10PM Pacific), January 10th
The Future of UX Is CX: Changing the Way We Design for Our Customers
Over the past two years, the streaming space has become increasingly crowded, creating more confusion, more fragmentation and more frustration for customers who have to navigate through several applications, experiences and screens to get to watch what they want.
This panel will discuss what it means to be customer-obsessed when designing for streaming entertainment, re-defining how we design for growing product and tech ecosystems, and evolving user experiences into valuable customer experiences that reshape cross-platform and multi-modal behaviors for millions of people. Topics to be discussed include: product design, UX and CX, advanced personalization and AI, natural user interfaces, data-informed and data-driven designs, and cross-device design and ecosystems. Panelists include: